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Merge pull request #1484 from craddm/inbound-docs
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Add explanation of how to change allowed inbound IP addresses
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jemrobinson authored Aug 7, 2023
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Expand Up @@ -183,6 +183,21 @@ A sample email might look like the following
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> --details about network and location/VPN restrictions here--
(modifying_network)=

## {{globe_with_meridians}} Changing user network access restrictions

One of the controls used by Tier 2/3 SREs is to restrict access based on network addresses.
The network addresses that are allowed to access an SRE can be modified after deployment.
This is useful if users require access from new, or different, IP addresses.
For example if their institutional IP address changes, or an additional location is approved.

- In the Azure Portal, navigate to `RG_SHM_<SHM_ID>_SRE_<SRE_ID>_NETWORKING`
- On the `Overview` tab, navigate to `NSG_SHM_<SHM_ID>_SRE_<SRE_ID>_GUACAMOLE`, the Network Security Group for the remote desktop service
- Navigate to `Inbound Security Rules`, and open the entry called `AllowUsersApprovedHttpsInbound`
- Update the `Source IP addresses/CIDR ranges` field to include IP addresses that should be able to access the SRE and remove any that should not
- Users will now be able to access the remote desktop interface from only the desired IP addresses

## {{construction_worker}} Common user problems

One of the most common user issues is that they are unable to log in to the environment.
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