The Zscaler Python SDK is supported and maintained by the Zscaler Technology Alliances team in partnership with Zscaler Engineering, and we welcome questions on how to use this SDK. Please, refer to our troubleshooting guide for guidance on typical problems.
Support tickets related to the GO SDK can be opened with Zscaler Support, however since the SDK is just a client of the underlying product API, we will NOT be able to treat SDK related support requests as a Severity-1 (Immediate time frame). When reporting bugs, please provide the Terraform script that demonstrates the bug and the command output. Stack traces will also be helpful.
Notice that we will NOT, however, fix bugs upon customer demand, as we have to prioritize all pending bugs and features, as part of the product's backlog and release cycles.
Urgent, production related Terraform issues can be resolved via direct interaction with the underlying API or UI. We will ask customers to resort to these methods to resolve downtime or urgent issues. If you have an urgent escalation, please contact your local Zscaler account team (RSM/SE/CSM/TAM) for assistance.
For questions or requests that cannot be submitted via GitHub Issues, please contact [email protected] with "Zscaler-SDK-Python" in the subject line.