ySupport #8

[defiglenn]

Scope

Provide 24/7 user support and community management on discord, telegram and reddit

Plan

The team will continue to provide effective and efficient support to users across the Yearn ecosystem, primarily through Discord.

The commitment remains to assist users within 15 minutes. This is a target that was met between 42-64% of the time, calculated on a monthly basis over the previous 5 months. For detailed reporting, see previous Budget Requests: ySupport #7, ySupport #6.

In addition to answering user questions, the team is responsible for managing the Discord server. This means any scam risks faced by users are our team's responsibility to eliminate. This also means, in the event of a security incident, it is our team's responsibility to coordinate on and share this messaging.

For new and exciting product developments, we will collaborate to ensure clear communication is made on Discord, in the yearn tone of voice, to support the organisation and brand.

The team is committed to supporting the ecosystem, such as restarting a project like yNewsletter, assisting with onboarding new contributors, and sharing our inputs for budgetary decisions. Our biggest priority remains taking security and user safety seriously.

We are excited by the challenge to grow the Discord, collaborating with other teams - particularly with MOM on design - to create a welcoming space for discussing all things Yearn and DeFi.

Deadline

2024-11-30

People

BarryPooter
Defiglenn
Fugggginn noooob (Discord: delist)
Jyhelper
Minion

Money

$15000 p/m

Amount (Total)

$45000

Wallet address

ySupport Multisig: 0xbd7B3Bc2C4581Fd173362c830AE45fB9506B3dA5

Reporting

Monthly

[defiglenn]

This BR been rejected. New request: #229