diff --git a/README.md b/README.md
index 5f82b9c..92b05fd 100644
--- a/README.md
+++ b/README.md
@@ -49,6 +49,7 @@ Before running the Q&A bot, ensure the following environment variables are set:
 
 ```bash
 OPENAI_API_KEY
+COHERE_API_KEY
 SLACK_APP_TOKEN
 SLACK_BOT_TOKEN
 SLACK_SIGNING_SECRET
diff --git a/poetry.lock b/poetry.lock
index 39a435f..0d85ce9 100644
--- a/poetry.lock
+++ b/poetry.lock
@@ -247,6 +247,18 @@ soupsieve = ">1.2"
 html5lib = ["html5lib"]
 lxml = ["lxml"]
 
+[[package]]
+name = "cachetools"
+version = "5.3.2"
+description = "Extensible memoizing collections and decorators"
+category = "main"
+optional = true
+python-versions = ">=3.7"
+files = [
+    {file = "cachetools-5.3.2-py3-none-any.whl", hash = "sha256:861f35a13a451f94e301ce2bec7cac63e881232ccce7ed67fab9b5df4d3beaa1"},
+    {file = "cachetools-5.3.2.tar.gz", hash = "sha256:086ee420196f7b2ab9ca2db2520aca326318b68fe5ba8bc4d49cca91add450f2"},
+]
+
 [[package]]
 name = "certifi"
 version = "2023.7.22"
@@ -388,14 +400,14 @@ colorama = {version = "*", markers = "platform_system == \"Windows\""}
 
 [[package]]
 name = "cohere"
-version = "4.33"
+version = "4.34"
 description = ""
 category = "main"
 optional = false
 python-versions = ">=3.7,<4.0"
 files = [
-    {file = "cohere-4.33-py3-none-any.whl", hash = "sha256:2f2b07beae9a9c89aa003340bf5f9fad9394ada51ed206d1856a1241f6a86165"},
-    {file = "cohere-4.33.tar.gz", hash = "sha256:43ba4e825462707102e9c65c506cf38affd7b929d367c22e5c6e36b2d3248d46"},
+    {file = "cohere-4.34-py3-none-any.whl", hash = "sha256:1003b27f1eefe83be9d9c4b76fbd0949bdb4bd30aaaebb53534d77291da5f02d"},
+    {file = "cohere-4.34.tar.gz", hash = "sha256:597bb4ea490a8873ba8166b1bd491380595f4bc22b9e1ff8b3bbe3a4e6fd74bb"},
 ]
 
 [package.dependencies]
@@ -909,18 +921,6 @@ docs = ["furo", "jaraco.packaging (>=9)", "jaraco.tidelift (>=1.4)", "rst.linker
 perf = ["ipython"]
 testing = ["flufl.flake8", "importlib-resources (>=1.3)", "packaging", "pyfakefs", "pytest (>=6)", "pytest-black (>=0.3.7)", "pytest-checkdocs (>=2.4)", "pytest-cov", "pytest-enabler (>=2.2)", "pytest-mypy (>=0.9.1)", "pytest-perf (>=0.9.2)", "pytest-ruff"]
 
-[[package]]
-name = "iniconfig"
-version = "2.0.0"
-description = "brain-dead simple config-ini parsing"
-category = "main"
-optional = false
-python-versions = ">=3.7"
-files = [
-    {file = "iniconfig-2.0.0-py3-none-any.whl", hash = "sha256:b6a85871a79d2e3b22d2d1b94ac2824226a63c6b741c88f7ae975f18b6778374"},
-    {file = "iniconfig-2.0.0.tar.gz", hash = "sha256:2d91e135bf72d31a410b17c16da610a82cb55f6b0477d1a902134b24a455b8b3"},
-]
-
 [[package]]
 name = "joblib"
 version = "1.3.2"
@@ -962,14 +962,14 @@ files = [
 
 [[package]]
 name = "langchain"
-version = "0.0.332"
+version = "0.0.333"
 description = "Building applications with LLMs through composability"
 category = "main"
 optional = false
 python-versions = ">=3.8.1,<4.0"
 files = [
-    {file = "langchain-0.0.332-py3-none-any.whl", hash = "sha256:4cbf183b8a385483907192efea2f55d34c0f0c441b0a02f41af1eeec4526677c"},
-    {file = "langchain-0.0.332.tar.gz", hash = "sha256:8356b6c0073680d66d5ee2d9e54c23c90198ee74ab2431a0256934a69a511c1f"},
+    {file = "langchain-0.0.333-py3-none-any.whl", hash = "sha256:7ee619bbdccfe15bcc4e255a30b5f2e75f9d230cdbaf572f4063dc59d4b03af6"},
+    {file = "langchain-0.0.333.tar.gz", hash = "sha256:64e00ecee3dd316a97f825429e286a1b207315a0cc753bcc1cd5cfcb92abbc39"},
 ]
 
 [package.dependencies]
@@ -978,7 +978,7 @@ anyio = "<4.0"
 async-timeout = {version = ">=4.0.0,<5.0.0", markers = "python_version < \"3.11\""}
 dataclasses-json = ">=0.5.7,<0.7"
 jsonpatch = ">=1.33,<2.0"
-langsmith = ">=0.0.52,<0.1.0"
+langsmith = ">=0.0.62,<0.1.0"
 numpy = ">=1,<2"
 pydantic = ">=1,<3"
 PyYAML = ">=5.3"
@@ -1018,19 +1018,18 @@ six = "*"
 
 [[package]]
 name = "langsmith"
-version = "0.0.62"
+version = "0.0.63"
 description = "Client library to connect to the LangSmith LLM Tracing and Evaluation Platform."
 category = "main"
 optional = false
 python-versions = ">=3.8.1,<4.0"
 files = [
-    {file = "langsmith-0.0.62-py3-none-any.whl", hash = "sha256:d50fe00eee06001ac5f705d4ff09c6b4a2f20688d57de5fbd6974a510da672fa"},
-    {file = "langsmith-0.0.62.tar.gz", hash = "sha256:196b16bea6856a83c8d95f3f709beebc6c72ea82c113021d3f62ac7cbde51bfe"},
+    {file = "langsmith-0.0.63-py3-none-any.whl", hash = "sha256:43a521dd10d8405ac21a0b959e3de33e2270e4abe6c73cc4036232a6990a0793"},
+    {file = "langsmith-0.0.63.tar.gz", hash = "sha256:ddb2dfadfad3e05151ed8ba1643d1c516024b80fbd0c6263024400ced06a3768"},
 ]
 
 [package.dependencies]
 pydantic = ">=1,<3"
-pytest-subtests = ">=0.11.0,<0.12.0"
 requests = ">=2,<3"
 
 [[package]]
@@ -1516,22 +1515,6 @@ files = [
     {file = "pathtools-0.1.2.tar.gz", hash = "sha256:7c35c5421a39bb82e58018febd90e3b6e5db34c5443aaaf742b3f33d4655f1c0"},
 ]
 
-[[package]]
-name = "pluggy"
-version = "1.3.0"
-description = "plugin and hook calling mechanisms for python"
-category = "main"
-optional = false
-python-versions = ">=3.8"
-files = [
-    {file = "pluggy-1.3.0-py3-none-any.whl", hash = "sha256:d89c696a773f8bd377d18e5ecda92b7a3793cbe66c87060a6fb58c7b6e1061f7"},
-    {file = "pluggy-1.3.0.tar.gz", hash = "sha256:cf61ae8f126ac6f7c451172cf30e3e43d3ca77615509771b3a984a0730651e12"},
-]
-
-[package.extras]
-dev = ["pre-commit", "tox"]
-testing = ["pytest", "pytest-benchmark"]
-
 [[package]]
 name = "protobuf"
 version = "4.25.0"
@@ -1737,45 +1720,6 @@ files = [
 pydantic = ">=2.0.1"
 python-dotenv = ">=0.21.0"
 
-[[package]]
-name = "pytest"
-version = "7.4.3"
-description = "pytest: simple powerful testing with Python"
-category = "main"
-optional = false
-python-versions = ">=3.7"
-files = [
-    {file = "pytest-7.4.3-py3-none-any.whl", hash = "sha256:0d009c083ea859a71b76adf7c1d502e4bc170b80a8ef002da5806527b9591fac"},
-    {file = "pytest-7.4.3.tar.gz", hash = "sha256:d989d136982de4e3b29dabcc838ad581c64e8ed52c11fbe86ddebd9da0818cd5"},
-]
-
-[package.dependencies]
-colorama = {version = "*", markers = "sys_platform == \"win32\""}
-exceptiongroup = {version = ">=1.0.0rc8", markers = "python_version < \"3.11\""}
-iniconfig = "*"
-packaging = "*"
-pluggy = ">=0.12,<2.0"
-tomli = {version = ">=1.0.0", markers = "python_version < \"3.11\""}
-
-[package.extras]
-testing = ["argcomplete", "attrs (>=19.2.0)", "hypothesis (>=3.56)", "mock", "nose", "pygments (>=2.7.2)", "requests", "setuptools", "xmlschema"]
-
-[[package]]
-name = "pytest-subtests"
-version = "0.11.0"
-description = "unittest subTest() support and subtests fixture"
-category = "main"
-optional = false
-python-versions = ">=3.7"
-files = [
-    {file = "pytest-subtests-0.11.0.tar.gz", hash = "sha256:51865c88457545f51fb72011942f0a3c6901ee9e24cbfb6d1b9dc1348bafbe37"},
-    {file = "pytest_subtests-0.11.0-py3-none-any.whl", hash = "sha256:453389984952eec85ab0ce0c4f026337153df79587048271c7fd0f49119c07e4"},
-]
-
-[package.dependencies]
-attrs = ">=19.2.0"
-pytest = ">=7.0"
-
 [[package]]
 name = "python-dateutil"
 version = "2.8.2"
@@ -2663,18 +2607,6 @@ requests = ">=2.26.0"
 [package.extras]
 blobfile = ["blobfile (>=2)"]
 
-[[package]]
-name = "tomli"
-version = "2.0.1"
-description = "A lil' TOML parser"
-category = "main"
-optional = false
-python-versions = ">=3.7"
-files = [
-    {file = "tomli-2.0.1-py3-none-any.whl", hash = "sha256:939de3e7a6161af0c887ef91b7d41a53e7c5a1ca976325f429cb46ea9bc30ecc"},
-    {file = "tomli-2.0.1.tar.gz", hash = "sha256:de526c12914f0c550d15924c62d72abc48d6fe7364aa87328337a31007fe8a4f"},
-]
-
 [[package]]
 name = "tqdm"
 version = "4.66.1"
@@ -3199,6 +3131,24 @@ files = [
 idna = ">=2.0"
 multidict = ">=4.0"
 
+[[package]]
+name = "zenpy"
+version = "2.0.41"
+description = "Python wrapper for the Zendesk API"
+category = "main"
+optional = true
+python-versions = "*"
+files = [
+    {file = "zenpy-2.0.41.tar.gz", hash = "sha256:c55c84a85ebdbe949c2cb54ca2436ac6be05e8e2992e1d9a8e6dfb12056edef5"},
+]
+
+[package.dependencies]
+cachetools = ">=3.1.0"
+python-dateutil = ">=2.7.5"
+pytz = ">=2018.9"
+requests = ">=2.14.2"
+six = ">=1.14.0"
+
 [[package]]
 name = "zipp"
 version = "3.17.0"
@@ -3218,4 +3168,4 @@ testing = ["big-O", "jaraco.functools", "jaraco.itertools", "more-itertools", "p
 [metadata]
 lock-version = "2.0"
 python-versions = ">=3.10.0,<3.11"
-content-hash = "a03356cd2f9c38ba657c562593239e8fc8c3119bcc619a2449061e260e585d54"
+content-hash = "47fc9d87d06aa9e307128582d9bd91522b345b65e05741f11d9c9031bf0be626"
diff --git a/pyproject.toml b/pyproject.toml
index cf9c873..3aa1292 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -34,6 +34,7 @@ tree-sitter-languages = "^1.7.1"
 cohere = "^4.32"
 markdownify = "^0.11.6"
 uvicorn = "^0.23.2"
+zenpy = { version = "^2.0.41", optional = true }
 
 [build-system]
 requires = ["poetry-core>=1.0.0"]
diff --git a/src/wandbot/apps/ZD/ZDWandbot.py b/src/wandbot/apps/ZD/ZDWandbot.py
new file mode 100644
index 0000000..88cc695
--- /dev/null
+++ b/src/wandbot/apps/ZD/ZDWandbot.py
@@ -0,0 +1,115 @@
+import asyncio
+from zenpy import Zenpy
+from zenpy.lib.api_objects import Comment
+from zenpy.lib.api_objects import Ticket
+import wandb
+from wandbot.chat.config import ChatConfig
+from wandbot.chat.schemas import ChatRepsonse, ChatRequest
+import os
+from datetime import datetime
+
+from functools import partial
+from wandbot.api.client import APIClient
+from wandbot.api.schemas import APIQueryResponse
+from wandbot.utils import get_logger
+from wandbot.apps.ZD.config import ZDAppConfig
+import pandas as pd
+
+logger = get_logger(__name__)
+config = ZDAppConfig()
+
+class ZendeskAIResponseSystem:
+
+    def __init__(self):
+        userCreds = {
+        'email' : config.ZENDESK_EMAIL,
+        'password' : config.ZENDESK_PASSWORD,
+        'subdomain': config.ZENDESK_SUBDOMAIN
+        }
+        self.zenpy_client = Zenpy(**userCreds)
+        self.api_client = APIClient(url=config.WANDBOT_API_URL)
+
+    def create_new_ticket(self, questionText):
+        self.zenpy_client.tickets.create(Ticket(subject="WandbotTest4", description=questionText, status = 'new', priority = 'low', tags=["botTest","forum"]))
+
+    def fetch_new_tickets(self):
+        new_tickets = self.zenpy_client.search(type='ticket', status='new', group_id=config.ZDGROUPID)
+        # Filtering based on specific requirements
+        filtered_tickets = [ticket for ticket in new_tickets if 'forum' in ticket.tags]
+        # filtered_tickets = [ticket for ticket in new_tickets if 'bottest' in ticket.tags]         # for testing purposes only
+        filtered_ticketsNotAnswered = [ticket for ticket in filtered_tickets if 'answered_by_bot' not in ticket.tags]         # for testing purposes only
+
+        return filtered_ticketsNotAnswered
+
+    def extract_question(self, ticket):
+        description = ticket.description
+        # Preprocessing
+        question = description.lower().replace('\n', ' ').replace('\r', '')
+        question = question.replace('[discourse post]','')
+        question = question[:4095]
+
+        return question
+    
+    async def generate_response(self, question, ticket_id):
+        try:
+            chat_history = []
+
+            response = self.api_client.query(question=question, chat_history=[])
+            if response == None:
+                raise Exception("Recieved no response") 
+
+        except Exception as e:
+            logger.error(f"Error: {e}")
+            response = 'Something went wrong!'
+            return response
+    
+        return response.answer
+
+    #TODO: add the necessary format we want to depending on ticket type
+    def format_response(self, response):
+        response = str(response)
+        max_length = 2000
+        if len(response) > max_length:
+            response = response[:max_length] + '...'
+        return response+"\n\n-WandBot 🤖"
+
+    def update_ticket(self, ticket, response):
+        try:
+            comment = Comment(body=response)
+            ticket.comment = Comment(body=response, public=False)
+
+            ticket.status="open"
+            ticket.tags.append('answered_by_bot')
+            self.zenpy_client.tickets.update(ticket)
+        except Exception as e:
+            logger.error(f"Error: {e}")
+
+    #TODO add feedback gathering
+    def gather_feedback(self, ticket):
+        try:
+            ticket.comment = Comment(body="How did we do?", public=False)
+            self.zenpy_client.tickets.update(ticket)
+        except Exception as e:
+            logger.error(f"Error: {e}")
+
+    async def run(self):
+        # test tickets
+        # self.create_new_ticket("How Do I start a run?")
+        self.create_new_ticket("Is there a way to programatically list all projects for a given entity?")
+        while True:
+            await asyncio.sleep(120)
+
+            new_tickets = self.fetch_new_tickets()
+            logger.info(f"New unanswered Tickets: {len(new_tickets)}")
+            for ticket in new_tickets:
+                question = self.extract_question(ticket)
+                response = await self.generate_response(question, ticket)
+
+                formatted_response = self.format_response(response)
+                self.update_ticket(ticket, formatted_response)
+                # self.gather_feedback(ticket)
+
+if __name__ == "__main__":
+
+    zd = ZendeskAIResponseSystem()
+    asyncio.run(zd.run())
\ No newline at end of file
diff --git a/src/wandbot/apps/ZD/config.py b/src/wandbot/apps/ZD/config.py
new file mode 100644
index 0000000..a69497b
--- /dev/null
+++ b/src/wandbot/apps/ZD/config.py
@@ -0,0 +1,19 @@
+from pydantic import AnyHttpUrl, Field
+from pydantic_settings import BaseSettings
+
+ZDGROUPID = "360016040851"
+
+class ZDAppConfig(BaseSettings):
+    ZENDESK_EMAIL: str = Field(..., env="ZENDESK_EMAIL"),
+    ZENDESK_PASSWORD: str = Field(..., env="ZENDESK_PASSWORD"), 
+    ZENDESK_SUBDOMAIN: str = Field(..., env="ZENDESK_SUBDOMAIN"),
+
+    WANDB_API_KEY: str = Field(..., env="WANDB_API_KEY")
+    ZDGROUPID: str = ZDGROUPID
+    WANDBOT_API_URL: AnyHttpUrl = Field(..., env="WANDBOT_API_URL")
+    include_sources: bool = True
+
+    class Config:
+        env_file = ".env"
+        env_file_encoding = "utf-8"
+        extra = "allow"
\ No newline at end of file