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Getting help

Community support

The Intern community is available to assist you with basic questions, advice, and general guidance. There are three primary ways to get community support:

Commercial support

Some problems are too complicated, specific, time-sensitive, or confidential to be solved through free community support. In these cases, the creators of Intern, SitePen, offer commercial support services for you or your company. Commercial support has several advantages over community support:

  • Guaranteed response
  • 24 hours maximum response time
  • Priority bug fix and enhancement requests
  • Total confidentiality for your next big idea
  • Provides direct financial support for ongoing development of Intern

If you aren’t sure if commercial support is right for you, we’re happy to take a few minutes to talk through your needs in greater detail. Get in touch to schedule a time!