| Name | Type | Description | Notes |
|---|---|---|---|
| id | Integer | [optional] | |
| name | String | ||
| based_on | String | ||
| custom_calendar | CalendarReference | customCalendar is a required reference if basedOn SLA Hours Type is Custom | [optional] |
| default_flag | BOOLEAN | [optional] | |
| application_order | Integer | [optional] | |
| hi_impact_hi_urgency | PriorityReference | [optional] | |
| hi_impact_med_urgency | PriorityReference | [optional] | |
| hi_impact_low_urgency | PriorityReference | [optional] | |
| med_impact_hi_urgency | PriorityReference | [optional] | |
| med_impact_med_urgency | PriorityReference | [optional] | |
| med_impact_low_urgency | PriorityReference | [optional] | |
| low_impact_hi_urgency | PriorityReference | [optional] | |
| low_impact_med_urgency | PriorityReference | [optional] | |
| low_impact_low_urgency | PriorityReference | [optional] | |
| respond_hours | Float | [optional] | |
| respond_percent | Integer | [optional] | |
| plan_within | Float | [optional] | |
| plan_within_percent | Integer | [optional] | |
| resolution_hours | Float | [optional] | |
| resolution_percent | Integer | [optional] | |
| _info | Metadata | Metadata of the entity | [optional] |