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Cannot install under WSL2 Ubuntu 20.04 #6931

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bobpbbd104 opened this issue Jul 17, 2024 · 6 comments
Closed

Cannot install under WSL2 Ubuntu 20.04 #6931

bobpbbd104 opened this issue Jul 17, 2024 · 6 comments
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🪳 bug Something isn't working 🪟 windows Problems specific to the Windows OS

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@bobpbbd104
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Tried the pip3 install, I get the error:

ERROR: Could not find a version that satisfies the requirement rerun-sdk (from versions: none)
ERROR: No matching distribution found for rerun-sdk

Not that it would matter considering the error, I also installed your suggested Linux dependencies.

Then tried under Windows, but only get blank app window after running rerun.

Thanks
Robert
@bobpbbd104 bobpbbd104 added 👀 needs triage This issue needs to be triaged by the Rerun team 😤 annoying Something in the UI / SDK is annoying to use labels Jul 17, 2024
@Wumpf
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Wumpf commented Jul 18, 2024

Repros for me cleanly, Ubuntu 22 works fine for me. Which almost certainly means that we regressed on our glibc requirement again (see #1320)

The conda build is apparently not affected by this conda install -c conda-forge rerun-sdk worked for me and was able to run, you can use this as a workaround meanwhile.

To understand "blank app window"-issue better, can you please provide the following:

  • how did you run it
  • the log from commandline
  • what gpu are you running, driver versions may be helpful as well
  • when you say blank, do you mean an empty window? Probably easiest to post a screenshot :)

Thank you!

@Wumpf Wumpf added 🪳 bug Something isn't working 🪟 windows Problems specific to the Windows OS 🐧 linux Linux-specific problems 🦟 regression A thing that used to work in an earlier release and removed 😤 annoying Something in the UI / SDK is annoying to use 👀 needs triage This issue needs to be triaged by the Rerun team labels Jul 18, 2024
@Wumpf
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Wumpf commented Jul 18, 2024 •
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Regarding the pip issue: Turns out this is not a glibc issue (we're advertising 2.31, but can actually go lower, see also here), but something about the out of the box configuration of pip on Ubuntu 20.04 doesn't make sense:

  • uv pip install rerun-sdk works (https://astral.sh/blog/uv)
  • pipx install rerun-sdk works as well
  • after installing rerun with conda and then uninstalling, pip will also just work

No clue at this point what is going on, verbose logs weren't helpful either.

@Wumpf Wumpf removed 🐧 linux Linux-specific problems 🦟 regression A thing that used to work in an earlier release labels Jul 18, 2024
@Wumpf
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Wumpf commented Jul 18, 2024

turns out this is an issue with old pip versions, in this case 20.0.2
Running pip install --upgrade pip installs a new pip (24.1.2 as of writing), careful however that this may not update the pip at pip command, in my case I had to run pip3 then to get the right version afterwards

@Wumpf
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Wumpf commented Jul 22, 2024

@bobpbbd104 any more information you can provide on the windows blank screen?

@Wumpf Wumpf mentioned this issue Jul 22, 2024
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jleibs pushed a commit that referenced this issue Jul 22, 2024
@Wumpf
Add troubleshooting section to pip install issues with outdated pip v…
763fc0e 
…ersion (#6956)

### What

*  half of #6931
* still unclear where the reported black screen on windows comes from

### Checklist
* [x] I have read and agree to [Contributor
Guide](https://github.com/rerun-io/rerun/blob/main/CONTRIBUTING.md) and
the [Code of
Conduct](https://github.com/rerun-io/rerun/blob/main/CODE_OF_CONDUCT.md)
* [x] I've included a screenshot or gif (if applicable)
* [x] I have tested the web demo (if applicable):
* Using examples from latest `main` build:
[rerun.io/viewer](https://rerun.io/viewer/pr/6956?manifest_url=https://app.rerun.io/version/main/examples_manifest.json)
* Using full set of examples from `nightly` build:
[rerun.io/viewer](https://rerun.io/viewer/pr/6956?manifest_url=https://app.rerun.io/version/nightly/examples_manifest.json)
* [x] The PR title and labels are set such as to maximize their
usefulness for the next release's CHANGELOG
* [x] If applicable, add a new check to the [release
checklist](https://github.com/rerun-io/rerun/blob/main/tests/python/release_checklist)!
* [x] If have noted any breaking changes to the log API in
`CHANGELOG.md` and the migration guide

- [PR Build Summary](https://build.rerun.io/pr/6956)
- [Recent benchmark results](https://build.rerun.io/graphs/crates.html)
- [Wasm size tracking](https://build.rerun.io/graphs/sizes.html)

To run all checks from `main`, comment on the PR with `@rerun-bot
full-check`.
@Asherchi
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got the same problem in wsl Ubuntu18.04.

@teh-cmc teh-cmc mentioned this issue Oct 19, 2024
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@Wumpf
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Wumpf commented Oct 22, 2024

I don't think there's much more we can do other than putting this into the troubleshooting guide since this seems to be an issue with old pip versions.

@Wumpf Wumpf closed this as completed Oct 22, 2024
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