Redesign the API user experience to reduce misuse and encourage people onto plans

[JoannaHill]

What problem are we trying to solve?

• Users are misusing and abusing the data they have access to (and getting very creative about it). This is mostly the people who are not on plans
• Kat and Andy have spent 3 months reviewing API activity and manually trying to move users onto plans. The work is manual, high effort and low return

How might we try to address this?
Matthew, Andy and Jo discussed and agreed on a release plan:

• Redesign API landing page to better explain product, it's potential, it's intentions and purpose
• Introduce forms for people wishing to join a plan (instead of them emailing us)
• introduce expiry to new keys (that are not on a plan)
• Introduce expiry to old keys (that are not on a plan)
• Review plans, segments to optomise income
• Review agreements so we are better covered

[JoannaHill]

Release plan:

Release 1 COMPLETE

• Redesigned landing page
• New Developer Documentation page
• Move key to My Account area
• Impose a time limit on all NEW keys

Release 2

• Introduce forms/ contract to replace use of Contact Page for people wanting to start a plan
• Make sign up for standard plan fully self serve (contract and terms of service fully online)

Release 3

• Introduce automatic email reminders for trial keys
• make attribution more manditory, enforce a 6 week cut off else they get charged. Explain better why attribution is important.

At some point yet to be decided, we agreed to impose limit to all API keys that were gained prior to the new trial (Release #1). Before we do this we agreed to design and implement some reminder emails and a 'ask for an extended trial' feature (Github issue #1543)

[JoannaHill]

Release #1 complete and live.
https://www.planningalerts.org.au/api/howto

Beginning work on Release #2.

[JoannaHill]

Option for user to ask for a second trial key.
Adding in reference to github issue #1543 which would weave well into all this new work. Mock ups ready for review.