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404 Error when calling api/manager/secure/usercount #441

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philip-cline opened this issue Nov 23, 2021 · 2 comments
Open

404 Error when calling api/manager/secure/usercount #441

philip-cline opened this issue Nov 23, 2021 · 2 comments
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@philip-cline
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Observed behavior

A 404 error is received when trying to make a request to api/manager/secure/usercount to get the total count of users.

Expected behavior

The request should not produce a 404 error.

Steps to reproduce the problem

Go to production version of DT.
Click on admin settings
Click on the user management tab if not immediately directed there.
Verify that the following error is produced:
image

Version of datatools-server and datatools-ui if applicable (exact commit hash or branch name)

image

@philip-cline philip-cline self-assigned this Nov 23, 2021
@wkulesza
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wkulesza commented Feb 27, 2022

I was wondering if you managed to solve this. We have the same issue and server log shows:
INFO spark.http.matching.MatcherFilter:162 - The requested route [/api/manager/secure/organization] has not been mapped in Spark for Accept: [application/json]

@philip-cline are you perhaps handling this or found a solution ?

@philip-cline
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philip-cline commented Mar 1, 2022

We've seen this before but not consistently. It's likely an Auth0 configuration issue, but as it is resolved on our end it's difficult to suggest what might be the issue for you. If you find anything further please let us know.

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