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Solution Overview

overview

The QBot solution has the following main components:

  • Bot Registration: The Azure Bot surfaced in a Teams channel
  • QBot API App Service: Provides REST APIs to support QBot functionality
  • Dashboard Tab: Angular 6 App surfaced as a tab in the QBot personal chat
  • Questions Tab: Angular 6 App surfaced as a channels tab
  • SQL Database: Stores QBot questions, user and course configuration
  • QnA Maker: Cognitive service that drives all the answering and learning of QBot
  • Azure Function: Scheduled service that auto publishes the QnA Maker knowledgebase

There are also the various Azure App Registrations that are used to authenticate and authorise the various components. Full details can be found in the deployment guide

Bot Registration

A Microsoft Bot Channels Registration. The messaging endpoint will be set to the QBot API App Service and must enable connection to a Microsoft Teams channel.

QBot API App Service

This is an .NET Web API hosted within an Azure App Service. It handles the bot conversation and workflow logic using the Microsoft Bot Framework V3 SDK. In addition, it also provides API method calls to support management of QBot application used by the Dashboard Tab and Question Tab apps

The API uses Entity Framework 6 when connecting to the QBot SQL Database. The API uses both v1.0 and beta versions of Graph API

Question Tab

This is an Angular 6 application deployed to an Azure App Service. Within the QBot solution, it is hosted within a Microsoft Teams tab. It displays a summary of all questions asked by users within the channel (both answered and unanswered).

Dashboard Tab

This is an Angular 6 application deployed to an Azure App Service. Within the QBot solution, it is hosted within a Microsoft Teams static tab. It faciliates administrative functions used to manage the QBot solution within the team.

QnA Maker Service

This is a Natural Language Processing (NLP) service that finds the best match for a question within the knowledgebase. This service allows QBot to learn based on the interactions with the users

SQL Server Database

Stores the list of users, roles, tutorial groups, user-tutorial mappings, assessments, questions, attachments, references and configuration settings.

Azure Function

An automated service that runs on a defined timer schedule to publish and complete the self training aspect of the QnA Maker service.