Conbee 2 just won't connect to devices, has it DIED after 2months of usage?

[SeanHama]

Describe the bug

One day Conbee 2 stop working, all the devices disconnected out of thin air. I have put in a new extension cable and its not working still. Its plugged into my USB 2 on my RPI4. It was working solid for 2months then died.

Steps to reproduce the behavior

1. Go to 'Deconz, or goto Phoscon app,
2. Devices not connecting to conbee 2
3. I have latest firmware or conbee2 and deconz

Expected behavior

should be working

Screenshots

Environment

The deCONZ and firmware versions are found in the Phoscon App: Menu -> Settings -> Gateway,
as well as in the deCONZ GUI: Menu > Help > About deCONZ.

• Host system: Raspberry Pi 4
• Running method: (Raspbian only, no docker
• Firmware version: (latest 19/08/2021) 26720700
• deCONZ version: (2.12.06
• Device: ConBee II
• Do you use an USB extension cable: -yes
• Is there any other USB or serial devices connected to the host system? yes, clipsal device

deCONZ Logs

05:30:29:375 DB save zll database items 0x00000001
05:30:29:376 DB sql exec REPLACE INTO nodes (id, state, mac, name, groups, endpoint, modelid, manufacturername, swbuildid, ritems) VALUES ('2', 'normal', '00:21:2e:ff:ff:07:43:d3-01', 'Configuration tool 2', '65520', '1', 'ConBee II', 'dresden elektronik', '0x26720700', '{"attr/id":"2","attr/lastannounced":null,"attr/lastseen":"2021-09-26T05:29Z","attr/manufacturername":"dresden elektronik","attr/modelid":"ConBee II","attr/name":"Configuration tool 2","attr/swversion":"0x26720700","attr/type":"Configuration tool","attr/uniqueid":"00:21:2e:ff:ff:07:43:d3-01","state/reachable":true}')
05:30:29:387 DB saved in 12 ms
05:30:29:495 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:29:497 Websocket 192.168.0.69:51275 send message: {"attr":{"id":"2","lastannounced":null,"lastseen":"2021-09-26T05:30Z","manufacturername":"dresden elektronik","modelid":"ConBee II","name":"Configuration tool 2","swversion":"0x26720700","type":"Configuration tool","uniqueid":"00:21:2e:ff:ff:07:43:d3-01"},"e":"changed","id":"2","r":"lights","t":"event","uniqueid":"00:21:2e:ff:ff:07:43:d3-01"} (ret = 344)
05:30:29:498 Websocket 192.168.0.90:54288 send message: {"attr":{"id":"2","lastannounced":null,"lastseen":"2021-09-26T05:30Z","manufacturername":"dresden elektronik","modelid":"ConBee II","name":"Configuration tool 2","swversion":"0x26720700","type":"Configuration tool","uniqueid":"00:21:2e:ff:ff:07:43:d3-01"},"e":"changed","id":"2","r":"lights","t":"event","uniqueid":"00:21:2e:ff:ff:07:43:d3-01"} (ret = 344)
05:30:29:499 Websocket 192.168.0.160:60591 send message: {"attr":{"id":"2","lastannounced":null,"lastseen":"2021-09-26T05:30Z","manufacturername":"dresden elektronik","modelid":"ConBee II","name":"Configuration tool 2","swversion":"0x26720700","type":"Configuration tool","uniqueid":"00:21:2e:ff:ff:07:43:d3-01"},"e":"changed","id":"2","r":"lights","t":"event","uniqueid":"00:21:2e:ff:ff:07:43:d3-01"} (ret = 344)
05:30:30:375 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
05:30:30:376 apsUseExtPanid is 0xDDDDDDDDDDDDDDDD but should be 0, start reconfiguration
05:30:30:376 tcAddress is 0x0000000000000000 but should be 0x00212EFFFF0743D3, start reconfiguration
05:30:30:376 Skip automatic channel change, TODO warn user
05:30:32:375 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:35:255 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:38:134 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:40:375 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
05:30:40:377 apsUseExtPanid is 0xDDDDDDDDDDDDDDDD but should be 0, start reconfiguration
05:30:40:377 tcAddress is 0x0000000000000000 but should be 0x00212EFFFF0743D3, start reconfiguration
05:30:40:378 Skip automatic channel change, TODO warn user
05:30:41:015 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:43:895 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:46:775 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:46:875 sql exec SELECT conf FROM zbconf ORDER BY rowid desc limit 1
05:30:46:877 Idle timer triggered
05:30:49:655 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:50:375 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
05:30:50:376 apsUseExtPanid is 0xDDDDDDDDDDDDDDDD but should be 0, start reconfiguration
05:30:50:376 tcAddress is 0x0000000000000000 but should be 0x00212EFFFF0743D3, start reconfiguration
05:30:50:376 Skip automatic channel change, TODO warn user
05:30:50:408 Device TTL 3222 s flags: 0x3
05:30:52:535 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:55:415 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:30:58:295 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:31:00:375 Daylight now: solarNoon,
status: 170, daylight: 1, dark: 0
05:31:00:376 apsUseExtPanid is 0xDDDDDDDDDDDDDDDD but should be 0, start reconfiguration
05:31:00:377 tcAddress is 0x0000000000000000 but should be 0x00212EFFFF0743D3, start reconfiguration
05:31:00:378 Skip automatic channel change, TODO warn user
05:31:01:175 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:31:04:055 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:31:06:935 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:31:09:894 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:31:10:375 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
05:31:10:376 apsUseExtPanid is 0xDDDDDDDDDDDDDDDD but should be 0, start reconfiguration
05:31:10:376 tcAddress is 0x0000000000000000 but should be 0x00212EFFFF0743D3, start reconfiguration
05:31:10:377 Skip automatic channel change, TODO warn user
05:31:12:694 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:31:15:575 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000
05:31:16:876 Idle timer triggered
05:31:18:454 void deCONZ::zmNode::setFetched(deCONZ::RequestId, bool) fetched item: 8, node: 0x0000

Debug logs can help to investigate certain problems like device pairing and communication issues.
Logging can be enabled on the command line as described in:
https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/deCONZ-debug-flags
Secondly, for versions above 2.05.87: In the deCONZ GUI: click Help > debug view. Output of APS,ZDP, ZCL and INFO can be handy.

Additional context

[Smanar]

05:30:30:376 apsUseExtPanid is 0xDDDDDDDDDDDDDDDD but should be 0, start reconfiguration
05:30:30:376 tcAddress is 0x0000000000000000 but should be 0x00212EFFFF0743D3, start reconfiguration

You have (at least) setting issue, you have tried to change the channel ?
Try to restore an old backup

Or try
https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Network-lost-issues

Can compare your setting with the capture from this link too
https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Network-lost-and-configuration-restore-does-not-help

[SeanHama]

Ok, ive tried all your suggestions.
Ive reflashed firmware, Im on latest version of deconz.

Any other ideas pls, my house needs lights

[SeanHama]

The TC ADDRESS AND TC LINK MASTER KEY A ZERO? Is that the issue?

[Smanar]

You have tried an old backup ?
Or use the hidden config to set an old connexion setting ?
And you still have the same error message ?

Have you tried to compare your setting with the last link and set them correctly manually ?

[SeanHama]

Yes Ive tried old backup, it doesnt work

"Or use the hidden config to set an old connexion setting ?" this page is not working. How do I exactly getting this to appear. I followed the article but nothing.

"Have you tried to compare your setting with the last link and set them correctly manually ?" ---> how do I do that?

[SeanHama]

Can we jump on a screenshare. ??

[Smanar]

this page is not working. How do I exactly getting this to appear. I followed the article but nothing.

You have used ALT + clic ?

how do I do that?

On the GUI, on the menu, you have something like "network setting", just compare that you have with this one.

And try to set the bad one manually.

[SeanHama]

Alt + click does not work? Have you confirmed it still works in the latest release?

…

On Sep 26, 2021, at 8:33 PM, Smanar ***@***.***> wrote:  this page is not working. How do I exactly getting this to appear. I followed the article but nothing. You have used ALT + clic ? how do I do that? On the GUI, on the menu, you have something like "network setting", just compare that you have with the capture on the link. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

[SeanHama]

Alt+Click, look at what happens

[SeanHama]

This is my Deconz, any ideas or suggestions?

[SeanHama]

This is what is appearing now in my Network settings, its still not working?

[Mimiix]

Hi,

As this is not a bug report as described in #5113, this issue gets closed.

Feel free to use the forum for user questions.