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Several users are experiencing the same issue on Windows 10 and 11. The agent is not running, and when started manually, it displays the following error:
Uninstalling and reinstalling the agent does not resolve the issue. Any idea how to fix ?
Thank you for your support
The text was updated successfully, but these errors were encountered:
sclose-netexpat
changed the title
JavaScript Error occurred inthe main process ... agent not running
JavaScript Error occurred in the main process ... agent not running
Aug 21, 2024
@sclose-netexpat Apologies for the issue. This is due to a permissions issue on a couple file locations. Our next maintenance release is planning to address this error message so that it's friendly and more informative.
In the meantime, please make sure the user running the Drata Agent (not administrator) can read and write to at least the following files on the Windows machines:
Local storage location: %UserProfile%\AppData\Roaming\drata-agent\app-data.json
Local log location: %UserProfile%\AppData\Roaming\drata-agent\logs\main.log
Also, to ensure automatic updates are successful upon the next release, you may also want to confirm that the user (not administrator) can install the upgrade at the Drata Agent installation location with read/write access to the install folder:
Hi there,
Several users are experiencing the same issue on Windows 10 and 11. The agent is not running, and when started manually, it displays the following error:
Uninstalling and reinstalling the agent does not resolve the issue. Any idea how to fix ?
Thank you for your support
The text was updated successfully, but these errors were encountered: