Trial SuiteAdvance

[monikasirko]

Describe the bug
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I requested trial access to SuiteAdvance. A message was displayed that "A confirmation email has been sent to [email protected]. Please click the link in the email to finish activating your free trial"

I never received that email and cannot start trial period.

Answer:

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4. See error

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Expected behavior
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Screenshots
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[burkybang]

I just checked my logs, and I do not see your attempt to start a free trial. Can you please try again?

[monikasirko]

I tried but when i click on the button to request free trial this message is displayed: [image: image.png]

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On Mon, Sep 16, 2024 at 4:08 PM Adam Smith ***@***.***> wrote: I just checked my logs, and I do not see your attempt to start a free trial. Can you please try again? — Reply to this email directly, view it on GitHub <#188 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BLK3D2FP6DIYBHIKNTOZCBTZW43DDAVCNFSM6AAAAABOJ3NF66VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJTHAZDAMJTGQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[burkybang]

For some reason the image isn't coming through. Can you send it to [email protected]?

[monikasirko]

Following up on the issue.... I'm looking forward to the trial period.

[monikasirko]

Following up if there is any resolution

[burkybang]

I still haven't heard anything from my integration provider. I see plenty of new free trials coming in, so I don't think the issue is on my end. Do you have a different email address you can try?

[monikasirko]

I am unable to generate a new request with a different email.

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On Mon, Sep 30, 2024 at 4:44 PM Adam Smith ***@***.***> wrote: I still haven't heard anything from my integration provider. I see plenty of new free trials coming in, so I don't think the issue is on my end. Do you have a different email address you can try? — Reply to this email directly, view it on GitHub <#188 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BLK3D2DPL2SM56AC4ZWEVXDZZGZ2BAVCNFSM6AAAAABOJ3NF66VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBUGEYTCNRWHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[burkybang]

Why is that?

[monikasirko]

When I'm click on the "Start Free Trial" button there is no option to send another request. There is a message displayed: "A confirmation email has been sent to ***@***.*** ***@***.***>*. Please click the link in the email to finish activating your free trial."

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On Mon, Sep 30, 2024 at 4:59 PM Adam Smith ***@***.***> wrote: Why is that? — Reply to this email directly, view it on GitHub <#188 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BLK3D2FIBWWIR43YSEXZFQDZZG3SPAVCNFSM6AAAAABOJ3NF66VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBUGEZTIMBTGI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[burkybang]

That message means another one was sent.

[monikasirko]

So how do I request again? On Sep 30, 2024, at 6:13 PM, Adam Smith ***@***.***> wrote: That message means another one was sent. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>

[burkybang]

Try uninstalling and reinstalling SuiteAdvanced