| copyright | lastupdated | ||
|---|---|---|---|
|
2017-04-11 |
{:new_window: target="_blank"}
{:shortdesc: .shortdesc}
{: #services}
{{site.data.keyword.Bluemix}} makes it easy for you to implement, host, and scale services and apps. You can focus on your application logic and application design. {:shortdesc}
Multiple levels of support are provided for {{site.data.keyword.Bluemix_notm}} services. The following table describes the general support information for {{site.data.keyword.Bluemix_notm}} services:
| Type | Description | Support details |
|---|---|---|
| IBM | A service that is provided by IBM and is generally available. | Problems that are determined to be a defect in an IBM-provided service that is generally available are supported. Support is provided based on the severity that you set. For more information about ticket severity, see Contacting support{: new_window}. |
| Third Party | A service that is provided by a company other than IBM. | Support for third-party services is provided by the service provider. If a problem is investigated by IBM and the problem is determined to be a defect in a third-party service, IBM is not obligated to provide a fix. IBM will share analysis with the third-party service provider if needed. |
| Community | A service that is provided by an open source community. | Support for community services is provided by the {{site.data.keyword.Bluemix_notm}} Developers Community. If a problem is investigated by IBM and the problem is determined to be a defect in a community service, IBM is not obligated to provide a fix. |
| Beta | A service that is not production-ready and is in a trial stage of development. A Beta service can help the development and marketing teams assess the value of the services before they make the service generally available. | Problems that are determined to be a defect in an IBM-provided beta service are supported, but IBM is not obligated to provide a fix. In addition, the problem ticket will be assigned a severity 3 or 4 where applicable. For information about ticket severity, see Contacting support  {: new_window}. |
| {: caption="Table 1. {{site.data.keyword.Bluemix_notm}} services support information" caption-side="top"} |
##Experimental services {: #experimental_services}
{{site.data.keyword.Bluemix_notm}} also has experimental services that you can try out. To view all available experimental services, boilerplates, and runtimes, log in to the {{site.data.keyword.Bluemix_notm}} console, click Catalog, scroll to the bottom of the catalog, and then click {{site.data.keyword.Bluemix_notm}} Experimental Services.
Experimental services might not be stable and can change in ways that are not compatible with earlier versions. These services are not recommended for use in production environments. Support for experimental services is provided through the {{site.data.keyword.Bluemix_notm}} Developers Community. If a problem is investigated by IBM and the problem is determined to be a defect in an experimental service, IBM is not obligated to provide a fix.