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cdp.owl
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<?xml version="1.0"?>
<Ontology xmlns="http://www.w3.org/2002/07/owl#"
xml:base="http://ricontology.com/cdp"
xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
xmlns:xml="http://www.w3.org/XML/1998/namespace"
xmlns:xsd="http://www.w3.org/2001/XMLSchema#"
xmlns:rdfs="http://www.w3.org/2000/01/rdf-schema#"
ontologyIRI="http://ricontology.com/cdp">
<Prefix name="" IRI="http://ricontology.com/cdp"/>
<Prefix name="cdp" IRI="http://ricontology.com/cdp"/>
<Prefix name="dct" IRI="http://purl.org/dc/terms/"/>
<Prefix name="owl" IRI="http://www.w3.org/2002/07/owl#"/>
<Prefix name="rdf" IRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#"/>
<Prefix name="xml" IRI="http://www.w3.org/XML/1998/namespace"/>
<Prefix name="xsd" IRI="http://www.w3.org/2001/XMLSchema#"/>
<Prefix name="rdfs" IRI="http://www.w3.org/2000/01/rdf-schema#"/>
<Prefix name="skos" IRI="http://www.w3.org/2004/02/skos/core#"/>
<Prefix name="lkif-expression" IRI="http://www.estrellaproject.org/lkif-core/expression.owl#"/>
<Prefix name="cpannotationschema" IRI="http://www.ontologydesignpatterns.org/schemas/cpannotationschema.owl#"/>
<Import>http://www.ontologydesignpatterns.org/schemas/cpannotationschema.owl</Import>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:contibutor"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Victor Rodriguez</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:hasIntent"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">To represent the core constituents of a complaint</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">What is the claim of the complainant?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Which facts happened in 'this' date or in 'this' place?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:creator"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Cristiana Santos</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:contibutor"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Pompeu Casanovas</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:rights"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">This ontology is distributed under a Creative Commons CC-BY 4.0 license - https://creativecommons.org/licenses/by/4.0/</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:contibutor"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Cedric Pruski</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Who is involved in this complaint?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:contibutor"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Leon van der Torre</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:title"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Complaint Design Pattern</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Who is the complaint recipient?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:license"/>
<IRI>http://purl.org/NET/rdflicense/cc-by4.0</IRI>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">What motivates the complaint?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:hasConsequences"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Which facts describe the complaint?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:scenarios"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">A complaint refers to the narrated facts of an agent, grounded with motive and a request, through a specific medium (used to generate the complaint document), where evidence may support the facts.</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">What evidences are used to prove the narrated fact?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:contibutor"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Marcos Da Silveira</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="cpannotationschema:coversRequirements"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Which medium was used to express the complaint?</Literal>
</Annotation>
<Annotation>
<AnnotationProperty abbreviatedIRI="dct:date"/>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">2016-04-24</Literal>
</Annotation>
<Declaration>
<Class IRI="Medium"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="supportedBy"/>
</Declaration>
<Declaration>
<Class IRI="ThirdParty"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="dct:title"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="dct:rights"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="has_complaint_motivation"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="#playsRole"/>
</Declaration>
<Declaration>
<DataProperty IRI="hasSpace"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="hasThirdParty"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="addressedTo"/>
</Declaration>
<Declaration>
<Class IRI="Motivation"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="dct:contibutor"/>
</Declaration>
<Declaration>
<DataProperty IRI="hasTimeOccurrence"/>
</Declaration>
<Declaration>
<Class IRI="Agent"/>
</Declaration>
<Declaration>
<Class IRI="Evidence"/>
</Declaration>
<Declaration>
<DataProperty IRI="hasStampTime"/>
</Declaration>
<Declaration>
<Class IRI="Fact"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="basedOn"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="part_of"/>
</Declaration>
<Declaration>
<Class IRI="#Role"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="skos:relatedMatch"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="dct:creator"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="skos:closeMatch"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="madeBy"/>
</Declaration>
<Declaration>
<Class IRI="Complainant"/>
</Declaration>
<Declaration>
<Class IRI="Request"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="justifiedBy"/>
</Declaration>
<Declaration>
<Class IRI="Complaint_Recipient"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="dct:license"/>
</Declaration>
<Declaration>
<ObjectProperty IRI="expressedIn"/>
</Declaration>
<Declaration>
<Class IRI="Complaint"/>
</Declaration>
<Declaration>
<AnnotationProperty abbreviatedIRI="dct:date"/>
</Declaration>
<SubClassOf>
<Class IRI="Complainant"/>
<Class IRI="#Role"/>
</SubClassOf>
<SubClassOf>
<Class IRI="Complaint"/>
<ObjectSomeValuesFrom>
<ObjectProperty IRI="addressedTo"/>
<Class IRI="Agent"/>
</ObjectSomeValuesFrom>
</SubClassOf>
<SubClassOf>
<Class IRI="Complaint"/>
<ObjectSomeValuesFrom>
<ObjectProperty IRI="basedOn"/>
<Class IRI="Fact"/>
</ObjectSomeValuesFrom>
</SubClassOf>
<SubClassOf>
<Class IRI="Complaint"/>
<ObjectSomeValuesFrom>
<ObjectProperty IRI="expressedIn"/>
<Class IRI="Medium"/>
</ObjectSomeValuesFrom>
</SubClassOf>
<SubClassOf>
<Class IRI="Complaint"/>
<ObjectSomeValuesFrom>
<ObjectProperty IRI="madeBy"/>
<Class IRI="Agent"/>
</ObjectSomeValuesFrom>
</SubClassOf>
<SubClassOf>
<Class IRI="Complaint_Recipient"/>
<Class IRI="#Role"/>
</SubClassOf>
<SubClassOf>
<Class IRI="Evidence"/>
<ObjectSomeValuesFrom>
<ObjectInverseOf>
<ObjectProperty IRI="supportedBy"/>
</ObjectInverseOf>
<Class IRI="Fact"/>
</ObjectSomeValuesFrom>
</SubClassOf>
<SubClassOf>
<Class IRI="Motivation"/>
<ObjectSomeValuesFrom>
<ObjectProperty IRI="justifiedBy"/>
<Class IRI="Fact"/>
</ObjectSomeValuesFrom>
</SubClassOf>
<SubClassOf>
<Class IRI="ThirdParty"/>
<Class IRI="#Role"/>
</SubClassOf>
<DisjointClasses>
<Class IRI="Agent"/>
<Class IRI="Complaint"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Agent"/>
<Class IRI="Evidence"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Agent"/>
<Class IRI="Fact"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Agent"/>
<Class IRI="Medium"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Agent"/>
<Class IRI="Motivation"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Agent"/>
<Class IRI="Request"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Complaint"/>
<Class IRI="Evidence"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Complaint"/>
<Class IRI="Fact"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Complaint"/>
<Class IRI="Medium"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Complaint"/>
<Class IRI="Motivation"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Complaint"/>
<Class IRI="Request"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Evidence"/>
<Class IRI="Fact"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Evidence"/>
<Class IRI="Medium"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Evidence"/>
<Class IRI="Motivation"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Evidence"/>
<Class IRI="Request"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Fact"/>
<Class IRI="Motivation"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Fact"/>
<Class IRI="Request"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Medium"/>
<Class IRI="Motivation"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Medium"/>
<Class IRI="Request"/>
</DisjointClasses>
<DisjointClasses>
<Class IRI="Motivation"/>
<Class IRI="Request"/>
</DisjointClasses>
<ObjectPropertyDomain>
<ObjectProperty IRI="addressedTo"/>
<Class IRI="Complaint"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="basedOn"/>
<Class IRI="Complaint"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="expressedIn"/>
<Class IRI="Complaint"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="hasThirdParty"/>
<Class IRI="Complaint"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="has_complaint_motivation"/>
<Class IRI="Complaint"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="justifiedBy"/>
<Class IRI="Motivation"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="madeBy"/>
<Class IRI="Complaint"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="part_of"/>
<Class IRI="Request"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="supportedBy"/>
<Class IRI="Fact"/>
</ObjectPropertyDomain>
<ObjectPropertyDomain>
<ObjectProperty IRI="#playsRole"/>
<Class IRI="Agent"/>
</ObjectPropertyDomain>
<ObjectPropertyRange>
<ObjectProperty IRI="addressedTo"/>
<Class IRI="Agent"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="basedOn"/>
<Class IRI="Fact"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="expressedIn"/>
<Class IRI="Medium"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="hasThirdParty"/>
<Class IRI="Agent"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="has_complaint_motivation"/>
<Class IRI="Motivation"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="justifiedBy"/>
<Class IRI="Fact"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="madeBy"/>
<Class IRI="Agent"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="part_of"/>
<Class IRI="Complaint"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="supportedBy"/>
<Class IRI="Evidence"/>
</ObjectPropertyRange>
<ObjectPropertyRange>
<ObjectProperty IRI="#playsRole"/>
<Class IRI="#Role"/>
</ObjectPropertyRange>
<DataPropertyDomain>
<DataProperty IRI="hasSpace"/>
<ObjectUnionOf>
<Class IRI="Complaint"/>
<Class IRI="Evidence"/>
<Class IRI="Fact"/>
<Class IRI="Motivation"/>
<Class IRI="Request"/>
</ObjectUnionOf>
</DataPropertyDomain>
<DataPropertyDomain>
<DataProperty IRI="hasStampTime"/>
<ObjectUnionOf>
<Class IRI="Complaint"/>
<Class IRI="Evidence"/>
<Class IRI="Fact"/>
<Class IRI="Motivation"/>
<Class IRI="Request"/>
</ObjectUnionOf>
</DataPropertyDomain>
<DataPropertyDomain>
<DataProperty IRI="hasTimeOccurrence"/>
<ObjectUnionOf>
<Class IRI="Complaint"/>
<Class IRI="Evidence"/>
<Class IRI="Fact"/>
<Class IRI="Motivation"/>
<Class IRI="Request"/>
</ObjectUnionOf>
</DataPropertyDomain>
<DataPropertyRange>
<DataProperty IRI="hasStampTime"/>
<Datatype abbreviatedIRI="xsd:dateTimeStamp"/>
</DataPropertyRange>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Agent</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">An Agent can act, i.e. play the 'actor' role wrt. an action. It is a holder for propositional attitudes. As for this definition, we have adopted LKIF definition of Agent.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Agent</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Agent</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="skos:relatedMatch"/>
<IRI>Agent</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">http://www.estrellaproject.org/lkif-core/expression.owl#Agent</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Complainant</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Person, organization, or its representative, making a complaint (ISO 10002:2014). The Complainant may be implicit in some datasets.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Complainant</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Complainant</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Complaint</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">This class is the cornerstone for the pattern. We defined as an expression of dissatisfaction issued by a Complainant against a Complaint-Recipient, describing the facts, motivations, where a response or resolution is explicitly or implicitly expected. The complaint entity differs from the act of complaining, which is out of the scope of this ODP , as it is out of our use-case</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Complaint</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Complaint</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Complaint_Recipient</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Person, organization, or its representative, receiving a complaint (ISO 10002:2014). This concept varies from the addressee, which may be the Recipient, or any other that shall receive the complaint. The Complainant Recipient may be implicit in some datasets.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Complaint_Recipient</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Complaint Recipient</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Evidence</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Proof(s) supporting the facts described in the complaint. Possibilities of Evidence are receipt, contract, testimony, email, and photo.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Evidence</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Evidence</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Fact</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Proposition about something described in a complaint. Facts are observed events by the complainant.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Fact</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Fact</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Medium</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">A medium is a bearer of expressions, i.e. externalized propositions. Propositions become expressions once they are externalized through some medium (LKIF imported definition). In some complaint datasets, the medium is implicit.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Medium</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Medium</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="skos:closeMatch"/>
<IRI>Medium</IRI>
<AbbreviatedIRI>lkif-expression:Medium</AbbreviatedIRI>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Motivation</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Subjective motive of dissatisfaction, justified by facts.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Motivation</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Motivation</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>Request</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">A demand, claim or remedy set by the Complainant, e.g., financial compensation, apology, response, resolution, settlement, or other action.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>Request</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Request</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>ThirdParty</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Any natural persons or any legal person, who is acting, including through any person acting in his name or on his behalf, for purposes not related to the object of the complaint.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>ThirdParty</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Third Party</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>addressedTo</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">The property describing the Agent Recipient of the Complaint or the Agent Recipient of the Request</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>addressedTo</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">addressed to</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>basedOn</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">The property declaring the Facts that are the base of a Complaint.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>basedOn</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">based on</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>expressedIn</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">The property that declares by which Medium the Complaint is expressed.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>expressedIn</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">expressed in</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>hasSpace</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Another ODP (Place) can be used to express in more detail space related values, but the link with this ODP is out of the scope of CDP and may depend on each application case.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>hasSpace</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">It allow the description of a place used as reference to Complaint, Evidence, Fact, Motivation, or Request.
Complaint: It is related to the place where the complaint was registered (in a midia)
Evidence: It refers to the place related to the evidences
Fact: It is related to the place where the fact was observed
Motivation; It refers to the place where the fact motivated the complaint
Request: It refers to the place were the request is requered to be executed</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>hasStampTime</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">This property is related to the time which a complaint, evidence, fact, motivation or request was declared or referenced. Complaint: It is related to the complaint date
Evidence: It refers to the date of presentation of evidences
Fact: It is related to the date of description of the fact
Motivation; It refers to the date of a decision to make a complaint
Request: It refers to the date of the request</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>hasThirdParty</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Property describing agents which are third parties in a complaint</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>hasThirdParty</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">has third party</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>hasTimeOccurrence</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Another ODP (TimeIndexedClassification) can be used to express in more detail time related values, but the link with this ODP is out of the scope of CDP and may depend on each application case.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>hasTimeOccurrence</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">It allow the description of a time period used as reference to Complaint, Evidence, Fact, Motivation, or Request.
Complaint: It is related to the period involved in the complaint
Evidence: It refers to the period that evidence was acquired
Fact: It is related to the period where the fact was observed
Motivation: It refers to the period that motivated the complaint
Request: It refers to the period that request is requered to be executed</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>has_complaint_motivation</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">The relation expressing the Motivation of a Complaint.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>has_complaint_motivation</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">has complaint motivation</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>justifiedBy</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Expresses the relation between the Motivation and the Fact(s).</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>justifiedBy</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">justified by</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>madeBy</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">The property relating the Complaint and Request to an Agent. A complaint and a request are made by an agent.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>madeBy</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">made by</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>part_of</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">A request can only exist if a complain exist</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>part_of</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">part of</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>supportedBy</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">The object property stating that a Fact is supported by an Evidence.</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>supportedBy</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">supported by</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>#Role</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Role in the sense of Agents' roles</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>#Role</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">Role</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:comment"/>
<IRI>#playsRole</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">playes a Role in the sense of Agents' roles</Literal>
</AnnotationAssertion>
<AnnotationAssertion>
<AnnotationProperty abbreviatedIRI="rdfs:label"/>
<IRI>#playsRole</IRI>
<Literal datatypeIRI="http://www.w3.org/1999/02/22-rdf-syntax-ns#PlainLiteral">playes Role</Literal>
</AnnotationAssertion>
</Ontology>
<!-- Generated by the OWL API (version 4.2.1.20160306-0033) https://github.com/owlcs/owlapi -->