One-way synchronization agent to keep another server up to date with changes from a source server

[juokaz]

Summary

A system that continuously pulls changes from one help desk server and writes them to another.

Requirements

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this document are to be interpreted as described in IETF RFC 2119.

Definitions

• Source: the help desk server the agent is configured to pull information from.
• Sink: the help desk server the agent is configured to relay information to.

Specification

The agent MUST replay changes to tickets and changes to comments in their respective order of occurrence in the source.

The agent SHOULD keep a log of failures that occurred while

The agent MAY perform any mapping of elements in tickets or comments to better fit the requirements, configuration or characteristics of the sink.