Recently getting error on Microsoft Partner that Excel Add-in is not compatible but still works on Excel Web #5002
Labels
Area: Excel
Issue related to Excel add-ins
Needs: attention 👋
Waiting on Microsoft to provide feedback
Summary:
The Excel Addin Risk Adjustment Toolkit does not seem to be working properly on Windows as well as MacOS Excel Desktop application since around 2 Months but it works on the Web. Configured some CORS policies, the CORS errors did not appear on the web since then but unsure about the error in the desktop version of the Excel app.
Your Environment
Version 2409 Build 16.0.18025.20160
| MacOS:Version 16.90 (24101387)
Expected behavior
The Addin should work properly on Windows as well as MacOS applications. I can't even see any relevant errors in my Cloudfront distribution from where the Add-in is hosted.
Current behavior
Not sure as to what can be done, as I see there is already WebView2 installed on the Windows system on which I'm trying to use this app.
Steps to reproduce
On Windows Excel App:
On MacOS the Taskpane doesn't even load and at the bottom I see:
Provide additional details
*
in AllowedHeaders as well as AllowedMethods.https://.microsoft.com
https://.office.com
https://*.office365.com
https://localhost
https://excel.officeapps.live.com
https://excel.office.com
https://usc-excel.officeapps.live.com
Context
The Excel Add-in has been down in production since 2 months and it's affecting the reliability of this add-in for the majority of the users.
Useful logs
E2TA6KCZKB1HSN.2024-10-25-11.bb2ba305.gz
E2TA6KCZKB1HSN.2024-10-25-11.769c2390.gz
E2TA6KCZKB1HSN.2024-10-25-11.a002c845.gz
E2TA6KCZKB1HSN.2024-10-25-10.86d5cb4d.gz
E2TA6KCZKB1HSN.2024-10-25-10.8e644dcf.gz
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