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<!DOCTYPE html>
<html lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>💙 Jay's Personal Site</title>
<link rel="stylesheet" href="https://cdn.simplecss.org/simple.min.css">
</head>
<body>
<h1>Jay Elmore</h1>
<img src="images/portrait.png" alt="Self-portrait">
<p><em>Senior Technical Support at <a href="https://www.extensis.com/""><strong>Extensis</strong></a></em></p>
<p>I am dedicated to providing quality support for our customers, and writing top-notch technical documentation for internal and external users alike.</p>
<hr />
<h2>Education</h2>
<ul>
<li><a href="https://www.linfield.edu"><strong>Linfield University</strong></a> 1989 - 1994<br>
Bachelor of Arts in Communication</li>
</ul>
<hr />
<h2>Work Experience</h2>
<h3>Extensis</h3>
<table cellspacing="10">
<tr>
<td valign="top">November 2017 - present</td>
<td valign="top"><strong>Senior Technical Support Specialist</strong><br/>
Provides end-user and technical support to customers using Extensis products. Works with the Product Team to do root-cause analysis and provide solutions for customer challenges.<br/>
Writes internal and external-facing documentation in the form of internal support articles and external knowledge base articles; was the lead writer in revising the Font Management Best Practices Guide in 2018 and 2020.<br/>
Helps other support team members with one-on-one training/mentoring and assistance in diagnosing customer cases.</td>
</tr>
<tr>
<td valign="top">September 2008 - November 2017</td>
<td valign="top"><strong>Priority Technical Support</strong><br/>
Provides end-user and technical support to customers using Extensis products, focusing on customers with support maintenance contracts. Works with the Product Team to do root-cause analysis and provide solutions for customer challenges.<br/>
Writes internal and external-facing documentation in the form of internal support articles and external knowledge base articles.</td>
</tr>
<tr>
<td valign="top">December 2006 - September 2008</td>
<td valign="top"><strong>Tier 1 Technical Support</strong><br/>
Provides end-user and technical support to customers using Extensis products. Files internal escalations to provide feedback to the Product Team.<br/>
Writes knowledge base articles for end-user support.</td>
</tr>
</table>
<hr/>
<h2>Skills</h2>
<table cellspacing="10">
<tr>
<td>
<table>
<tr><td align="right">ElasticSearch</td><td>⭐⭐</td></tr>
<tr><td align="right">HTML 4/5</td><td>⭐⭐⭐⭐</td></tr>
<tr><td align="right">Java</td><td>⭐⭐⭐</td></tr>
<tr><td align="right">JavaScript</td><td>⭐⭐⭐⭐</td></tr>
<tr><td align="right">macOS</td><td>⭐⭐⭐⭐⭐</td></tr>
</table>
</td>
<td>
<table>
<tr><td align="right">Microsoft Windows</td><td>⭐⭐⭐⭐</td></tr>
<tr><td align="right">Microsoft Windows Server</td><td>⭐⭐⭐</td></tr>
<tr><td align="right">Python</td><td>⭐⭐⭐</td></tr>
<tr><td align="right">Shell Scripting (macOS)</td><td>⭐⭐⭐</td></tr>
<tr><td align="right">SQL</td><td>⭐⭐</td></tr>
</table>
</td>
</tr>
</table>
<hr/>
<h2>Links</h2>
<p><a href="hobbies.html"><strong>My Hobbies</strong></a> <a href="contact-me.html"><strong>Contact Me</strong></a></p>
</body>
</html>