ServiceRequest.md

Service Request API

Inbound

Endpoint

http://tririga-url/oslc/so/triAPICServiceRequestCF

Pre-requisite

• N/A

Primary Key Consideration

Operation	Primary Key Validation
Retire	Payload's triExternalReferenceTX = triIdTX of Service Request record to be retired

Rejection Criteria

Error	Cause
ERROR: Requested For Does not Exist	No People record exists with the triIdTX value mentioned in triRequestedForTX field of the payload
ERROR: Requested By Does not Exist	No People record exists with the triIdTX value mentioned in triRequestedByTX field of the payload
ERROR: Building Does not Exist	No Building record exists with the triNameTX value mentioned in triBuildingTX field of the payload
ERROR: Request Class Does not Exist	No Request Class record exists with the triNameTX value mentioned in triRequestClassCL field of the payload
ERROR: Organization Does not Exist	No Organization record exists with the triPathTX value mentioned in triCustomerOrgTX field of the payload
ERROR: Service Request Does not Exist	No Service Request record exists with the triIdTX value mentioned in triExternalReferenceTX field of the payload

Outbound - Integration Object

Endpoint

https://webhook.site/cd95c8b8-2f7c-4c77-b474-326bbd5b3e33

Pre-requisite

• Update filters in query triAPICServiceRequest - OSLC - Outbound to trigger the Outbound for selected Request Classes.
  Current filter is set to Request Class not null.

Outbound Workflows

Trigger	IO Record	Workflow Module	Workflow Name
Service Request Submit	triServiceRequest - APIC - HTTP Post	triServiceRequest	triServiceRequest - triFinalApprovalHidden - APIC Send Outbound using Integration Object
Service Request Retire	triServiceRequest - APIC - HTTP Post	triServiceRequest	triServiceRequest - triRetire - APIC Send Outbound using Integration Object

Outbound - GET URL

{tririga-url}/oslc/spq/triAPICOutboundServiceRequestQC?oslc.select=*&oslc.paging=true&oslc.page=1&oslc.pageSize=2