Windows node agent can't connect to Datadog cluster agent on EKS cluster

[julianll1202]

Describe what happened:
Windows node agent can't connect to Datadog cluster agent on EKS cluster.

Loading Errors
  ==============
    orchestrator_pod
    ----------------
      Core Check Loader:
        Could not configure check orchestrator_pod: orchestrator check is configured but the cluster name is empty

      Python Check Loader:
        unable to import module 'orchestrator_pod': No module named 'orchestrator_pod'

Describe what you expected:
Windows node agent connecting to datadog cluster agent and windows pods appearing on datadog's website.

Steps to reproduce the issue:
At the moment I do not know how to reproduce the issue.

Additional environment details (Operating System, Cloud provider, etc):

• Agent version 7.56.0
• Helm chart version 3.70.3
• Kubernetes version 1.29
• Provider AWS
• Cluster type EKS cluster

[fanny-jiang]

Hi @julianll1202, thank you for reporting this. In order to investigate this further, can you please open a support ticket referencing this github issue? Please provide a copy of your values.yaml file (with sensitive credentials redacted), and one of our agents will dig in and get back to your shortly. Thanks!

[julianll1202]

Hello, I have already created a support ticket, my case id is 1814470